Support

Common questions

How do I delete my account?

In the app: Profile → Settings → Delete account. Your profile and photos disappear from the app immediately and are purged within 30 days. You do not need to email anyone.

How do I get a copy of my data?

Profile → Settings → Download my data. We prepare the export and email you a link, usually within a day and always within 30 days.

How do I cancel a subscription?

Through the store you bought it from — Google Play or the App Store. Cancelling stops the next renewal; it does not shorten the period you have already paid for.

I was suspended. What now?

The suspension notice explains why. Reply to it, or open a ticket under the Moderation Appeal category, and a different reviewer will look at it.

Someone is asking me for money.

It is a scam, whatever the story. Do not send anything. Report the profile in the app — reports of this kind are acted on quickly, and you will not be penalised for reporting in good faith.

Why has my photo not been approved?

Every photograph is reviewed before it appears; this normally takes minutes. If it was rejected you will have been told which guideline it breached and can upload another.

Still need help?

Open a ticket in the app — Profile → Support — so we can see your account and answer properly. If you cannot get in, email support@elitecircle.site.

Safety concerns go to safety@elitecircle.site and are handled ahead of everything else. If you are in immediate danger, contact emergency services first — in Nigeria, dial 112.